Impact of Automated Parcel Stations on E-Commerce’s Last-Mile Delivery

نویسندگان

چکیده

As technology develops and advances, last-mile delivery is deemed to be a crucial component of online trading. The use automated parcel stations (APS) sustenance sustainable among SMEs e-commerce users. Thus, it essential ensure APS able increase efficiency, reduce shipping labour costs as well offer free, convenient return processes. This study aims understand the challenges usage propose mitigation strategy for better in Malaysia towards enhancing services Keywords: Automated station, delivery, e-commerce, supply chain management eISSN: 2398-4287 © 2022. Authors. Published AMER ABRA cE-Bs by e-International Publishing House, Ltd., UK. an open-access article under CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review responsibility (Association Malaysian Environment-Behaviour Researchers), Behavioural Researchers on Asians/Africans/Arabians), (Centre Studies), Faculty Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7i21.3673

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ژورنال

عنوان ژورنال: Environment-behaviour proceedings journal

سال: 2022

ISSN: ['2398-4287']

DOI: https://doi.org/10.21834/ebpj.v7i21.3673